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Frequently Asked Questions
Orders
Below are some of are common questions about placing orders
Are all Davian Brown pieces made to order?
Yes. Every Davian Brown piece is made to order, allowing each creation to receive the time, care and attention it deserves. This approach reflects our commitment to exceptional craftsmanship and ensures every piece meets our exacting standards before it leaves our workshop.
How long will my order take?
As each piece is made to order, production typically takes approximately 2 weeks before dispatch. During periods of high demand, production times may vary. If there are any unexpected delays, we will keep you informed throughout the process.
Where is your jewellery made?
Each Davian Brown piece is designed in the United Kingdom and crafted with exceptional attention to detail using responsibly sourced precious metals and traditional jewellery-making techniques.
Do you use responsibly sourced materials?
Yes. We are committed to sourcing our precious metals responsibly wherever possible and work with trusted suppliers who share our commitment to quality, ethical practices and sustainability.
Materials
Below are some common questions about the materials we use
What materials do you use?
Our collections are available in premium 925 sterling silver and fine gold. Every piece is created using high-quality precious metals selected for their beauty, durability and lasting value.
Is your sterling silver hallmarked?
Yes. All jewellery that meets UK hallmarking requirements is independently hallmarked in accordance with UK legislation, confirming the authenticity and quality of the precious metal.
Do you offer different gold colours?
Yes. Selected fine jewellery designs are available in 18k yellow gold, white gold and rose gold.
Sizing
Below are some common questions about choosing the right size
How do I choose my ring size?
A correctly fitting ring should feel secure while remaining comfortable to remove. If you are unsure of your size, we recommend visiting a local jeweller for professional sizing before placing your order.
Can I request a custom size?
If you require a size outside our standard range, please contact us before ordering. We will be happy to advise whether your requested size can be accommodated.
Shipping & Returns
Below are some common questions about shipping and returns
Do you ship internationally?
Yes. We offer shipping to selected international destinations. Shipping options and delivery estimates are shown during checkout.
Will my jewellery be insured during delivery?
Yes. All orders are securely packaged and shipped using tracked and insured delivery services for your peace of mind.
Can I return my jewellery?
As every piece is made to order, returns are handled in accordance with our Returns Policy and applicable consumer legislation. If your jewellery arrives damaged or faulty, please contact us as soon as possible so we can resolve the issue promptly.
What if my jewellery arrives damaged?
Although every order is carefully inspected before dispatch, if your item arrives damaged or you believe there is a manufacturing fault, please contact us within 14 days of delivery with photographs of the item so we can assist you.
Jewellery Care
Below are some common questions about caring for your creation
How should I care for my jewellery?
To maintain its beauty, store your jewellery in the protective packaging provided when not in use. Avoid contact with perfumes, cosmetics, household chemicals and chlorinated water. Clean gently using a soft polishing cloth designed for precious metals.
Can I wear my jewellery every day?
Our jewellery is created to be enjoyed and worn regularly. However, we recommend removing your jewellery before swimming, exercising or undertaking activities that may expose it to unnecessary impact or chemicals.
Packaging & Gifting
Below are some common questions about packaging and gifting
Does my jewellery come in gift packaging?
Yes. Every Davian Brown order is presented in our signature sustainably sourced luxury packaging, making it ideal for gifting or safekeeping.
Can I send jewellery as a gift?
Absolutely. Our jewellery is beautifully presented and can be shipped directly to the recipient. Pricing information is not included inside the package.
Brand
Below are some common questions about Davian Brown
What inspires Davian Brown's designs?
Davian Brown draws inspiration from the beauty, symbolism and organic forms found throughout the natural world. Our inaugural collection, Garden of Davian, explores botanical symbolism through contemporary jewellery designed to become lasting expressions of artistry and individuality.
Is every design limited edition?
While some future collections or special releases may be produced in limited quantities, our core made-to-order collections remain available unless otherwise stated.