Returns Policy

At Davian Brown & Co, each creation is crafted with great care and intended to be treasured. If, however, you wish to return an item, the following policy sets out how returns, refunds and exchanges are handled.

This policy does not affect your statutory rights.

Returns

For purchases made online, you may request a return within 14 days of receiving your order.

To do so, please contact us at returns@davianbrown.co.ukwithin 14 days of delivery, quoting your order number and confirming the item you wish to return.

Once your return request has been made, the item must be sent back to us within 14 days.

To be eligible for return, pieces must be returned:

• unworn and unused
• in their original condition
• with all original packaging, presentation materials, certificates and any accompanying items

We kindly ask that all items are handled with care when being inspected. Where a returned piece shows signs of wear, damage or handling beyond what is reasonably necessary, a deduction may be made from the refund to reflect any loss in value.

Non-Returnable Items

Certain pieces are not eligible for return unless faulty or not as described. These include:

• personalised or engraved items
• bespoke or made-to-order pieces
• resized or otherwise customised items
• earrings or other hygiene-sensitive items where applicable

If you are unsure whether your item is eligible for return, please contact us before arranging shipment.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or not as expected, please contact us at returns@davianbrown.co.ukas soon as possible.

To help us review the matter promptly, please include:

• your order number
• a brief description of the issue
• photographs where possible

Where an item is confirmed to be faulty, damaged, or incorrect, we will work with you to arrange an appropriate resolution, which may include a repair, replacement or refund, in accordance with your legal rights.

Return Shipping

Returns should be sent using a tracked and insured service, as the item remains your responsibility until it is safely received by us.

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Return instructions and the relevant return address will be provided once your return request has been accepted.

Refunds

Once your return has been received and assessed, we will notify you of the outcome.

Where approved, refunds will be issued to the original method of payment within 14 days of:

• receiving the returned item, or
• receiving proof that it has been sent back

Where an order is cancelled within the applicable cancellation period, the original standard delivery charge will also be refunded. Any premium delivery charges selected at checkout are non-refundable beyond the standard delivery amount.

Exchanges

To preserve the care with which each order is processed, we do not currently offer direct exchanges.

Should you wish to select an alternative piece, we kindly ask that you return the original item in line with this policy and place a new order separately.

Contact

For all returns enquiries, please contact:

Davian Brown & Co
returns@davianbrown.co.uk
www.davianbrown.co.uk